| Frequently Asked Questions: We're not located near you - is this a problem? No. The nature of what we do is most efficiently handled via Fax, Email, Internet, and US mail. How do we get information to you? You can send it via Fax, Mail, Pick-Up (if local), or Electronically. All information is communicated and handled to maintain HIPAA compliance. What information do you need? We need a copy of the completed Super bill with the patients name, insurance information, CPT & ICD-9 codes (if possible), referring physician's name and provider number, and applicable modifiers. Where does my money go? All payments go directly to your office. You will then send us the EOB's so we can post and appropriately track all reimbursement activity. Do you submit claims electronically? Yes, through our Clearinghouse to those payers that are capable of processing Electronic Claims, which is most carriers. Remember, most insurances require that you are credentialed with them for us to be able to submit electronically on your behalf. How quickly do we get reimbursed? This varies by payers and other outside factors. Obviously, some are quicker than others. Commercial claims submitted electronically can take about two weeks. Medicare/HCFA is required to hold the claim for 13 days for all electronic claims and 23 days for paper submissions. For commercial payers, 14 days is an exception but certainly not the rule. How quickly can you be up and running? We can start right away! It usually takes about 2 to 4 weeks to get you set up with our clearinghouse, carriers, and also create your database. We also like to start at the beginning of the month so that it is easier for you to separate your previous dates of service from the change-over dates to us. How do we get our existing patient data to you? You can either provide a complete print-out from your existing system or provide the most current patient information as you see them. How do I know that you will be more effective than our own office staff? We don't get paid unless YOU get paid! We do more than process claims. Our timeliness in processing claims, consistency, accuracy, and incentives will generally result in increased cash flow. Why do you charge a registration fee? This covers the clearinghouse set up costs, and the time invested in setting up your database. Will I have access to Patient information? Yes. For a small monthly fee we will provide you with the ability to access your patient information via secure connection to our server. This fee covers the cost of additional software licenses. Our software has full practice management features such as scheduling which you may also want to use. How do we report payments received from our patients for both co-payments and patient billing? You can report a patient's co-payment on the Super bill. You can also report the patient payments by keeping a payment log. A payment log enables you to report all of the payments received in your office. We'll be glad to provide one customized for you if you don't already have one. How often are Patients billed? If you are contracted for full service billing, all patients in our system with a balance due after insurance carrier payment will receive a bill. We send out patient statements monthly. How much experience do you have with my medical specialty? 90% of billing is billing, no matter what the specialty. We have experience with a wide variety of specialties including Cardiology, Radiology, Neurology, and Rheumatology to name a few. What type of software do you use? We use Kareo and Office Ally software. We have found that software packages are software packages, and they are only as good as the biller and the billing process. |
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Mohave Medical Billing
MEDICAL REVENUE EXPERTS
MEDICAL REVENUE EXPERTS
Questions?
Call Us Today!
(928) 237-4433
Call Us Today!
(928) 237-4433